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Ushers provide exceptional customer service to all patrons, visitors and guests at Jazz at Lincoln Center’s performance venue, Frederick P. Rose Hall, known as, The House of Swing. This highly visible position creates and maintains a customer-friendly welcoming environment.  Ushers greet, provide directional and seating assistance and maintains the safety of all guests and visitors. 


  • Politely directs/escorts patrons to their seats or location.

  • Provide patrons with a warm, welcoming experience

  • High level of motivation, persistence and patience in working with varying groups of people.

  • Participates in pre-event meetings to ensure a successful event and positive guest experience.

  • Oversee the assigned section, inspecting cleanliness and maintain proper seating arrangements.

  • Ensures safety procedures are maintained.

  • Other duties as directed.


  • 1- 2 years experience working in a customer service position, preferably in a high volume retail or hospitality environment.

  • Must be able to stand for extended periods of times, walk up flights of stairs. 

  • The ability to read small print and follow directions, explicitly.

  • Be required to occasionally lift and/or move up to 25 pounds.

  • Must be able to open and close doors repeatedly and quietly.

  • Fireguard F-03 certification, First Aid, CPR, AED certification a plus.

  • Required to work weekends and evenings.

  • Knowledge of or has an interest in jazz is preferred.

The ideal candidate possesses superior customer service and people management skills.  Has the ability to politely handle multiple customer requests in an extremely busy environment. Excellent verbal communication skills and truly enjoys being in a customer service friendly atmosphere.  Ushers must maintain a professional demeanor and a neat appearance at all times. This is a part time position starting at $15 per hour. Jazz at Lincoln Center is an equal opportunity employer.


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