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Assistant Director, Membership


The Assistant Director, Membership is responsible for the planning and execution of a comprehensive membership program directly driving strategies to acquire, re-engage and retain members and donors.  The candidate will oversee the annual individual membership (Friends of Jazz) online/direct mail goals.  As a member of the Individual Giving Team, this individual will collaborate and support the administration of the upper level annual donor programs – the Patron’s Program, Chairman’s Circle, and Principal Giving as well as the Friends of Jazz members. The incumbent will oversee the strategy, development, marketing and management of the programs. This includes strategies for upgrades, re-engagement, renewals, retention and acquisition. He/she raises this annual operating support for Jazz at Lincoln Center (JALC) via direct mail, telemarketing, and online efforts, and is also responsible for the segmentation, data entry, fulfillment and acknowledgement of these gifts. An ideal candidate should be a motivated self-starter with excellent interpersonal skills, a keen eye for details, and strong organizational skills.  


  • Develop and implement direct response strategies to attract, retain, steward and upgrade JALC donors/subscribers/prospects through new donor acquisition, renewal, reinstatement, special appeals and acknowledgement efforts. 
  • Oversee digital fundraising on JALC’s website and email marketing and social media platforms, in collaboration with the Public Relations and External Communications and Marketing Teams.  This includes targeted annual campaigns and special opportunities.
  • Develop new fundraising activities to increase net online revenue, number of donors secured through online sources, and number of gifts per donor.
  • Serve as front-line representative of JALC for Friend-level donors and collaborate with Individual Giving Team – Patron’s Program, Chairman’s Circle, Principal Gifts, to support overall efforts and provide a comprehensive management strategy.
  • Act as primary institutional stakeholder for all issues relating to individual membership.
  • Develop compelling programs, events and campaigns to increase membership and retention rates.
  • Create, write and implement specific membership marketing strategies including direct mail acquisitions, on-site recruitment/promotion, brochures, print ads and online incentives.
  • Create and monitor annual budget of revenue and expenses.
  • Produce all Membership-related correspondence in a timely fashion allowing time for input/recommendations from Individual Giving Team.
  • Generate and manage annual membership communications calendar.
  • Supervise interns and volunteers assigned to Friends program.
  • Provide solid back-office support for mailing list and database management, gift tracking and annual revenue analysis. 


  • Bachelor’s degree with a minimum of 5 years’ experience in membership, telefunding and/or direct mail required.
  • Demonstrated track record of substantial program/revenue growth.  Experience building or scaling programs.
  • Ability to establish necessary rapport with members at all levels.
  • Ability to work independently and in a collaborative team environment across multiple programs and departments.
  • Keen attention to detail and strong organizational skills. Must be able to handle multiple projects simultaneously.
  • Proficiency in fundraising software required. Experience in Tessitura preferred.
  • Excellent interpersonal communication skills and a strong ability to work with internal/external stakeholders.
  • Exceptional writing and analytical skills.
  • Knowledge and appreciation of or keen interest in jazz.
  • Must be available to work some evenings and weekends as needed.

We offer a comprehensive benefits package, including generous PTO, medical, dental, and a 403(b) plan.  Interested applicants should send a cover letter, salary requirements, and resume to careers@jazz.org.  Please include Assistant Director, Membership in the subject line. Jazz at Lincoln Center is an equal opportunity employer.


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